【ANNIVERSARY SALE】80%OFF

FREQUENTLY ASKED QUESTIONS

IS THE PRODUCT GENUINE?

Dear customers, the products are imported with 100% original packaging. Tanger is committed to let every customer enjoy the fun of fashion. Therefore, we have different discount activities all year round. In order to bring you a better shopping experience,You can buy goods at low prices at our online store

WHAT ARE THE PAYMENT METHODS?

In order to bring you a better shopping experience, we now support cash on delivery, you can receive the goods first, and then pay after confirming your satisfaction.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE THE GOODS?

We usually ship to you within 48 hours after your purchase. Depending on your distance from Kuala Lumpur, we estimate that you can receive our products within 5 to 12 working days. In order for you to receive the goods smoothly, please keep the phone open.

Due to the impact of COVID-19. The government restricts some behaviors across states. Leading to a surge in orders from logistics companies. This may delay the delivery of goods. You may need to wait a few more days. Please understand.

ABOUT RETURNS AND EXCHANGES

Dear customer, no matter what causes you need to return or exchange for replacement, you only need to submit an email request for return or replacement to us within 3 days, and keep the packaging intact. We will provide you with return and exchange services as soon as possible. For customers who need returns and exchanges, please contact us via the email below.

WHERE WILL THE GOODS BE SHIPPED FROM?

The goods will be shipped from Hong Kong Outlets . This is a shopping world with beautiful scenery. The goods we provide will definitely bring you this beauty.

ABOUT CANCELING AN ORDER

Within 48 hours of purchase. If you do not wish to receive the goods. You can tell us your order number via email, tell us you want to cancel the order, and we will cancel the order for you. If it has been more than 48 hours. Then you can apply for a return after the goods arrive. Thank you for your support to Tanger.

 REGARDING PURCHASE RESTRICTIONS

In order to provide better service to each customer, we have to limit the number of products that each customer can purchase. Each customer can only purchase no more than 2 products. This is very important, otherwise you may receive our Email.We may ask you if the order is correct. If we don’t get your reply, we will cancel the order for you。

 

WILL IT AFFECT EXPRESS DELIVERY DUE TO THE IMPACT OF COVID-19?

The impact of COVID-19 will not affect normal delivery, but due to strict control, logistics may be slower than usual. Please be patient. The goods are sent after disinfection, please rest assured to buy.

WHEN WILL THE EVENT END?

Our Outlets  store has prepared 5,000 items. After the product sales reach 5,000 pieces, we will stop the discount activity. We will declare on the website that the event has ended.

WILL THERE BE A GIFT BOX?

Due to the impact of COVID-19, all commodities must be disinfected before packaging and sending, which is protected against viruses. So we no longer provide gift boxess. If you need a gift box to give away to others, we recommend that you buy the gift box yourself. Thank you for your understanding.

HOW TO BUY ACROSS STATES?

About interstate shopping. You can choose the goods you like in the store, fill in your information, We will deliver to your door, free shipping and cash on delivery Due to the blockade policy, the volume of logistics orders has surged. This may result in a delay of several days when you receive the goods.
We cannot deliver to Sabah, Sarawak, Labuan and some areas severely affected by COVID-19. If you place an order in these areas, we will inform you by email that your order has been cancelled. Please pay attention to check the mail information.

I WAITED FOR 10 WORKING DAYS AND DID NOT RECEIVE THE GOODS?

I’m very sorry to keep you waiting. First, you need to check your email to see if the order has been cancelled for some reason.
If your order is normal, but you have been for a long time, this may be because your product is out of stock in the store and needs to be imported from the United States. You need to wait one week longer than usual. In addition, due to the impact of COVID-19, the government has banned some cross-state activities, which has caused logistics companies to increase their orders and decrease their timeliness. If you do not receive our goods within 10 working days after placing the order. You will be able to get the merchandise randomly presented by us for free. You need to write your order number and send the number 10 to E-mail

davidkonw90@gmail.com

. After we receive the mail, we will mail the gift to you as soon as you sign for the goods.

CAN I ENJOY SUCH A PRICE WHEN I GO TO THE STORE?

Dear customers,  Outlets are divided into online stores and physical experience stores. The prices are not exactly the same. This is because we are promoting online stores under the influence of COVID-19, so we will give customers even greater discounts.

After-sales customer service center contact information

E-mail 

davidkonw90@gmail.com

 

When we receive your Email, we will reply you within 48 hours, please be patient.We will try our best to provide a perfect shopping experience

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